Shipping Policy

At Csutra.co.za, we aim to deliver your wellness products quickly, safely, and reliably. This Shipping Policy explains how and when your order will be processed and delivered.

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email once your order has been shipped.

Please note: Processing time is separate from delivery time.

All orders are dispatched from within South Africa.

Risk in the goods passes to the customer upon confirmed delivery.

2. Delivery Areas

We currently deliver to:

All major cities and towns within South Africa

If we are unable to deliver to a specific area, we will contact you before dispatch.

3. Shipping Methods & Delivery Times

Delivery times may vary depending on your location and courier service.

Estimated delivery times:

Major cities: 2–3 business days

Outlying / rural areas: 3–5 business days

Delivery times are estimates and may be affected by factors beyond our control (e.g. weather, courier delays, public holidays).

4. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and order size.

Any free-shipping promotions will be clearly displayed on the website and at checkout.

5. Tracking Your Order

Once your order has been dispatched:

  • You will receive a tracking number via email or SMS (where available).
  • You can use this to track your delivery through the courier’s tracking system.

6. Incorrect Address Information

Please ensure your delivery details are correct when placing your order.

If an order cannot be delivered due to incorrect or incomplete address information provided at checkout, we will contact you to arrange redelivery. Additional shipping fees may apply.

7. Damaged or Missing Parcels

If your order arrives damaged or with items missing, please notify us as soon as reasonably possible after delivery by emailing info@csutra.co.za with your order number and photos (if applicable).

We will investigate and arrange a replacement or refund where appropriate.

8. Delays Beyond Our Control

While we work with reliable courier partners, delivery timeframes are estimates and may occasionally be affected by circumstances beyond our control (e.g. weather or public holidays).

If your order is significantly delayed, please contact us and we will assist in resolving the issue with the courier as quickly as possible.

9. Contact Us

If you have any questions about shipping, please contact us:

Email: info@csutra.co.za

Phone: 063 400 7812

Website: www.csutra.co.za

While we work with reliable courier partners, delivery timeframes are estimates and may occasionally be affected by circumstances beyond our control (e.g. weather or public holidays).
If your order is significantly delayed, please contact us and we will assist in resolving the issue with the courier as quickly as possible.
If your order arrives damaged or with items missing, please notify us as soon as reasonably possible after delivery by emailing info@csutra.co.za with your order number and photos (if applicable).
We will investigate and arrange a replacement or refund where appropriate.
Please ensure your delivery details are accurate when placing your order.
If an order cannot be delivered due to incorrect or incomplete address information provided at checkout, we will contact you to arrange redelivery. Additional shipping fees may apply.
Email: info@csutra.co.za
Phone: 063 400 7812
Website: www.csutra.co.za