FAQ
Dosage & How to Take Your Supplements
How do I know the correct dosage for each supplement?
Each product label includes clear dosage instructions. We recommend following the suggested serving size on the label. If you are unsure, start with the lowest recommended dose and increase gradually as your body adjusts.
Can I take multiple supplements together?
Many of our supplements can be taken together, but individual needs vary. If you are on medication or have a health condition, we recommend consulting your healthcare provider before combining supplements.
When is the best time to take my supplements?
The ideal time depends on the specific product — some are best taken with food, others on an empty stomach. Check the product label for timing guidance, or feel free to contact us with any questions.
Safety & Side Effects
Are your supplements safe?
Yes. All Csutra supplements are formulated with quality and safety in mind. However, supplements are not intended to diagnose, treat, cure, or prevent any disease. If you are pregnant, breastfeeding, under 18, or have a medical condition, please consult your doctor before use.
Are there any side effects?
Most people tolerate our supplements well. Some individuals may experience mild digestive discomfort when starting a new supplement — this usually settles within a few days. Discontinue use and consult a healthcare professional if you experience any adverse reactions.
Who should avoid taking supplements?
Supplements may not be suitable for everyone. We recommend caution for:
- Pregnant or breastfeeding women
- Children under 18
- Individuals on prescription medication
- People with known allergies to any listed ingredients
When in doubt, always check with your healthcare provider first.
Sourcing, Quality & Purity
Where do your ingredients come from?
We source our ingredients from trusted, reputable suppliers who meet strict quality standards. We are committed to transparency and only work with suppliers who can verify the origin and purity of their ingredients.
Do your supplements contain fillers or artificial additives?
No. We are proud to offer supplements with no unnecessary fillers, binders, or artificial additives. What you see on the label is what you get — nothing more, nothing less.
How do you ensure product quality?
Every product in our range is carefully selected and tested for purity and potency. We believe you deserve supplements you can trust, which is why quality is at the core of everything we do.
Delivery & Shipping
Do you deliver across South Africa?
Yes! We deliver nationwide across South Africa.
How much does shipping cost?
Standard shipping is R95. Orders over R450 qualify for free shipping — a great reason to stock up!
How long will my order take to arrive?
Most orders are processed within 1–2 business days and delivered within 3–5 business days, depending on your location. Remote areas may take slightly longer.
Will I receive tracking information?
Yes, you will receive a tracking number via email once your order has been dispatched so you can follow your parcel every step of the way.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. Please visit our Refund Policy page for full details on returns, exchanges, and refunds.
What if my order arrives damaged or incorrect?
We sincerely apologise if this happens. Please contact us within 48 hours of receiving your order with a photo of the issue, and we will make it right as quickly as possible.
Storage Instructions
How should I store my supplements?
To maintain potency and freshness, store your supplements in a cool, dry place away from direct sunlight and moisture. Keep all products out of reach of children.
Do supplements need to be refrigerated?
Most of our supplements do not require refrigeration unless stated on the label. Check the product packaging for specific storage requirements.
What is the shelf life of your products?
Each product has a best-before date printed on the packaging. For best results, use your supplements before this date and store them correctly.
Still Have Questions?
We are always happy to help! Reach out to us via our Contact Us page and we will get back to you as soon as possible.